Returns, Refunds & Exchanges
Our refund-return policy is pretty simple...
Arrived Damaged or Defective: We understand things happen. In the unlikely event that you find your product to be damaged in shipment or defective upon receiving it, please notify Customer Support at email@example.com within 5 days of receipt. Include your order number and if possible, a picture of the problem to help us assist you in receiving a refund or replacement as quickly as possible — at no cost to you. If we can see the problem easily we will send you a new item 100% free of charge ASAP. Yeah! Depending on the item and imperfection, we may just let you keep it to save you the time and trouble to send it back.
30-Day Returnable Items: Items we stock and warehouse for shipping, like our French Country Ducks (when we can get them made for us) can be returned withing 30 days. With warehoused and stocked items, we guarantee that you will absolutely love your purchase or return it within 30 days for a full refund, less shipping (if there was any).
Please request a return at firstname.lastname@example.org and we will get back to you quickly with labeling instructions and where to send it. Just copy and paste this email address into a new message. Please do not send your purchase back to the fulfillment shipper as they have no way of handling it or issuing a credit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will also notify you of the approval of your refund. Your refund will be processed and a credit will automatically be applied to the original method of payment within 1-2 business days.
REASONS WHY YOU WANT TO EXCHANGE or Return YOUR ORDER or part of an order
- Need a change in size: We are all human right? Please contact Customer Support with a note telling us which size you would like up to one whole size difference than the item ordered and well also give you free shipping on the correct size item. If exchanging more than one size difference, say from small to large, then we have to assume an error in the original order and we will charge shipping to send you the correct size with shipping charge.
- Darn! You received the wrong item: Like we said; humans don’t get it right 100% of the time, right? Although we double check everything, it can happen that we send you the wrong item. No problem. Just send a photo of the incorrect item received to email@example.com and one of team will follow it up for you to get you the right item ASAP.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF:
- You want a refund/return because you "changed your mind." We print on demand and therefore we cannot accept returns with that inquiry. But stocked-warehoused 30-day returnable items like French Country Ducks or Artisan Whales are an exception to this policy.
- You do not contact Customer Support at firstname.lastname@example.org to have your return request reviewed and approved by our team, prior to you sending your product back.
- The item(s) have been worn or washed. Items must be free of stains, makeup, deodorant, or wear.
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition when received, unless the condition is our fault
- All original labels & tags must still be attached to return the goods. Item(s) cannot be returned if the care label has been cut/removed.
- If you are returning swimwear or bikini bottoms, they must be in their original packaging, all tags still attached and the hygiene slip must still be in place.
- Bodysuits, undergarments, socks, beauty products, cosmetics, and accessories are non-returnable, unless damaged or imperfect, as noted above. If they are returned without prior authorization, the item(s) will be sent back to you.
- All items are thoroughly inspected before any action is taken.
- The item(s) were a Final Sale item
- Print on Demand Items – Tees, hats, shoes and boots, towels, blankets, bedding and similar items are manufactured and/or printed and shipped for our customers when ordered. This saves inventory and warehousing costs, and helps lower our prices. But because each item is made especially for each customer when ordered, we cannot offer refunds exchanges unless the item is damaged in shipment or defective, in which case we offer refunds or exchanges and will pay for the shipping charges on the new item.
Personalized merchandise: Except for shipping damaged or defective items noted above, no refunds can be issued for personalized items, such as merchandise ordered with personal names and sayings. Please make sure you order the correct size on these items.
Lost in transit: If an order is lost in transit and the shipping address you entered is correct, we will reship that order to you at our cost. Sorry, we cannot issue a refund on orders we send to an incorrect address or a non-existent address that the customer entered.
Wardrobing & Excessive Returns: If a return or return history may be indicative of fraudulent activity or wardrobing (buying-wearing-returning), our Customer Team will reach out to discuss the situation and work to either resolve the issue or determine if we need to refuse service going forward, which we reserve the right to do. We really treat our customers great and want our customers to be happy, but we do expect our customer to treat us fairly in return.
Return shipping costs: Beach Rustic will reimburse our customers for the shipping charges on defective or damaged items only up to the amount of standard shipping charges. If your order arrives defective, then Beach Rustic will either authorize a return and pay the return shipping charges or simply reship the order.
Shipping costs for non-defective items are non-refundable. Purchaser pays for the return shipping in cases if not wishing to keep the item. Again, please do not send your purchase back to the fulfillment shipper as they have no way of handling it or issuing a credit.
Christmas holiday extended warranty times: Again, please let us let us know within 5 days of receipt for damaged or defective items - except during the Christmas holiday season when we know our customers will wait for Santa to deliver it. During the Christmas holiday season on purchases received on Thanksgiving, or between Thanksgiving and Christmas, please let us know of problems by January 3.
Late or missing refunds: You will receive an email confirmation when your refund is processed. If you haven’t received an authorized refund, first check your bank account again. There is often 2-5 business days processing time by banks before a refund is posted. Please contact us at email@example.com if you don’t receive satisfaction and we will follow up on it right away and get back to you.
Who gets the refund: All refunds will go to the original purchaser using their form of payment. Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide Beach Rustic’s Customer Service with the shipment tracking number.